30 Day “Make it Right” Policy
Here at Eric Beasley company, we want to make sure you love your order and if for any reason you’re not fully satisfied, we’re here to make things right. As long as you contact us within 30 days of receiving your order, we’ll provide a solution.
For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.
CANCELLATIONS AND AMENDMENTS
All of our products are made to order especially for you. If you wish to cancel or amend your order, contact us through your confirmation email or contact us through Order Status (tap "Return/Cancel order" button. You can contact us and edit your order information at any time before it goes to production. Please keep in mind that in some cases, this could be as soon as just 2 hours.
Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any concerns you have.
For the fastest resolution, please include a photograph demonstrating the poor quality of the product or the damaged area of the item. The most optimal pictures are on a flat surface, with the error clearly displayed. We will use this information to help you with your order, as well as eliminate errors in the future.